Privacy Policy

Hey there! Welcome to Princess Dating’s Privacy Policy.

This policy applies to websites, apps and services operated by Princess Dating. For simplicity, we refer to all of these as our "Service", "Us", "We" in this Privacy Policy. This policy may change over time to enhance the safety of your information. This policy's goal is to make sure you understand the information we collect, why we collect it and how it is used. We actually want you to read our policies and understand our privacy practices before using our services.

Data We Collect

How We Use Data

How We Share Data

Protect Your Data

Your Rights

How Long We Retain Your Data

How To Contact Us

1. Data We Collect

It goes without saying, we can’t help you develop meaningful connections without you providing some information about yourself, like basic profile details and the types of people you’d like to meet. Using our service also generates some information, such as when you logged in and how you used the service. We may also collect data from third parties, like when you access the service through an account you have on another platform (e.g., Facebook, Google or Apple) or when you upload information from your account on another platform to complete your profile. If you're interested in all the details, be sure to check out the table below.

Data you give us	ㅤ
Categories	Description
Account Data	When you create an account, you give us basic information for your account to be set up such as your phone number, email address, and date of birth.
Profile Data	When you complete your profile, you share additional details about you, such as your gender, interests, preferences, approximate location, etc. Some of this data may be considered sensitive or special in certain countries, such as details about sexual orientation, sexual life, health, or political beliefs. If you choose to provide this data, you consent to us using it as laid out in this Privacy Policy.
Content	When you use our service, you may post photos, videos, audio, text and other types of content, such as your chats with other members.
Purchase Data	When you make a purchase, we keep the details of the transaction (e.g., what you purchased, the date of the transaction, and the price). The exact data depends on the payment method you choose. When you pay directly with us (rather than through a platform such as iOS or Android), you provide your debit or credit card number or other financial info.
Marketing, Survey and Research Data	We sometimes run (i) surveys, focus groups, or market studies for research purposes and (ii) promotions, events or contests for marketing purposes. When you choose to participate, you give us information to process your entry and participation, as well as your responses to our questions and your feedback.
Third-Party Data	When you choose to share with us information about other people (for example, if you use the contact details of someone you know for a given feature or if you submit a query or report involving a member), we process this data on your behalf to complete your request.
Customer Support Data	When you contact us, you provide us with information that may be necessary to help address your inquiry. Other people may also submit queries or reports involving you. Finally, our moderation tools and teams can collect additional data as part of their investigations.
Social Media Data	You may decide to share data with us through your accounts on other platforms (e.g., Facebook), for instance if you decide to create and log into your account via these platforms.

Data generated or automatically collected	ㅤ
Categories	Description
Usage Data	Using the service generates data about your activity, including how you use it (e.g., when you logged in, features you’ve been using, actions taken, information shown to you, referring webpages, ads you interacted with) and how you interact with others (e.g., searching, matching, communicating). We may also receive data related to interactions you had with our ads on third party’s websites or apps.
Technical Data	Using the service involves the collection of data from and about the device(s) you use to access our service, including hardware and software information such as IP address, device ID and type, apps settings and characteristics, app crashes, advertising IDs and identifiers associated with cookies or other technologies that may uniquely identify a device or browser.

Other data we collect with your permission/consent	ㅤ
Categories	Description
Geolocation Data	If you give us permission, we can collect your geolocation (latitude and longitude) from your device. If you decline permission, features that rely on precise geolocation may not be available to you.
ID Data	You may provide us with a copy of your government-issued ID to help us check that you’re who you say you are.

2. How We Use Data

The main reason we process your data is to provide our service to you and improve it over time. That includes connecting you with members who might make your heart skip a beat, personalizing your experience, and just helping you make the most of our service. We also process your data to keep you and all of our members safe and secure while using our service. We take this responsibility very seriously and we’re always working to improve our systems and processes to help protect you. Read on for a more detailed explanation.

Purposes for processing your data

To enable you to use our service, including: • Creating and maintaining your account and profile on our service • Operating and maintaining the various features on our service • Recommending other members to you and recommending you to them • Organizing sweepstakes and contests • Responding to your requests and questions • Monitoring the well functioning of our service and troubleshooting and fixing issues • as needed • Processing your applications to join one of our premiere/VIP services

To enable your purchases on our service, including: • Processing payments • Offering discounts and promotions, customizing prices

To operate advertising and marketing campaigns, including: • Performing and measuring the effectiveness of advertising campaigns run on our service • Performing and measuring the effectiveness of marketing campaigns promoting our own service on third-party platforms • Communicating with you about products and services we believe may interest you

To improve our service and create new features and services, including: • Running focus groups, market studies and surveys • Analyzing how our service is used • Reviewing interactions with customer care teams to improve service quality • Developing and improving new features and services, including through machine learning and other technologies, and testing them out • Conducting research and publishing research papers

To keep you and other members safe on our service, including: • Preventing, detecting and fighting against violations of our Terms fraud and other illegal or unauthorized activities • Developing and improving tools to prevent, detect and fight against violations of our Terms, fraud and other illegal or unauthorized activities • Preventing recurrences, notably by preventing individuals who violate our Terms from creating a new account • Letting individuals who submit a report know what we’ve done about it • Verifying your identity • Securing payments and fighting against financial fraud For more information on safety, integrity and security generally, visit our Safety Tips.

To comply with applicable law, establish, exercise and defend legal claims & rights, including: • Preserving data to comply – and evidence compliance – with applicable law • Supporting investigations and defending potential or ongoing litigation, regulatory action or dispute • Responding to lawful requests from law enforcement, courts, regulators, and other third parties • Reporting illegal or infringing content to law enforcement, government or other authorities • Establishing, exercising, or defending ongoing or threatened claims • Sharing data with law enforcement or partners to combat abusive or illegal behavior

3. How We Share Data

Since our goal is to help you make meaningful connections, some of your information is of course visible to other members on the service. We also share data with service providers and partners who assist us in operating the service for the reasons laid out below and, in some cases, for legal and related reasons. Read on for more details.

Recipients	Reasons for sharing
Other members	You share data with other members when you voluntarily disclose information on the service for others to see (e.g., your public profile). If someone submits a report involving you (such as a claim you violated our Terms of Use), we may let the reporter know what actions we took, if any, as a result of their report. The same applies if you submit a report involving another member.
Service providers/partners	We share data with vendors and partners who help us operate, promote and improve our service. They provide us services such as data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing, legal support, and security operations.
Law enforcement authorities	We may disclose your data to: (i) comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) assist in the prevention or detection of crime; (iii) protect the safety of any person; and (iv) establish, exercise or defend legal claims.
When the profile sharing functionality is used	You may choose to share other members’ profiles and they may share yours with people outside of our service, using the sharing functionality.

4. Protect Your Data

We work hard to protect you from unauthorized access to or alteration, disclosure or destruction of your personal information. As with all technology companies, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information will always remain secure.

We regularly monitor our systems for possible vulnerabilities and attacks and regularly review our information collection, storage and processing practices to update our physical, technical and organizational security measures.

If we suspect or detect any breach of security, we may suspend your use of all or part of the services without notice.

5. Your Rights

We want you to be in control of your data, so we want to remind you of the following rights, options and tools available to you. Depending on where you live, you may not have the same rights or they may be named differently. If you have any questions on your rights and how to exercise them, please contact us here.

Your Rights	How to exercise it
Access, Portability or To Know Right to be informed of the personal data we process about you	You can access and review data directly by logging into your account.
Rectification or Correction Right to amend or update your personal data where it’s inaccurate or incomplete	You can update your data directly within the service by simply updating your profile.
Device permissions Right to amend device permissions	Mobile platforms can have permission systems for specific types of device data and notifications, such as pictures, location services, push notifications and advertising identifiers. You can change your settings on your device to either consent or oppose the collection or processing of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose functionality.
Deletion or Erasure Right to delete personal account	You can close your account by using the corresponding functionality directly on the service.

For your protection and the protection of all of our members, we may ask you for information to verify your identity or authority to act on behalf of a member before we can answer the above requests. We wouldn’t want someone else to get in control of your data!

Keep in mind, we may reject requests, including if we are unable to authenticate you, if the request is unlawful or invalid, or if it may infringe on trade secrets or intellectual property or the privacy or other rights of someone else. If you wish to receive information relating to another member, such as a copy of any messages you received from them, the other member will have to make a request themselves.

6. How Long We Retain Your Data

We want the connections you make through our service to last forever, but we keep your personal data only as long as necessary for legitimate business reasons (as laid out in Section 4) and as permitted by applicable law.

If you decide to stop using our service, you can close your account and your profile will no longer be visible to other members. Note that we will close your account automatically if you are inactive for three years.

Following account closure, we delete your data as laid out below:

To protect the safety and security of our members, we implement a safety retention window of three months following account closure or one year following an account ban. During this period, we keep your data to investigate unlawful or harmful conducts. The retention of data during this safety retention window is based on our legitimate interest as well as that of potential third-party victims.

We maintain limited data to comply with legal data retention obligations: in particular, we keep transaction data for 10 years to comply with tax and accounting legal requirements, credit card information for the duration the user may challenge the transaction, and “traffic data” / logs for one year to comply with legal data retention obligations. We also keep records of consents members give us for five years to comply and evidence our compliance with applicable law.

We maintain limited data on the basis of our legitimate interest: we keep customer care exchanges with you for 6 years from the date of the communication, customer care records and supporting data, as well as imprecise location of download/purchase, for five years in support of our safety efforts, to support our customer care decisions, enforce our rights and enable us to defend ourselves in the event of a claim, information on the existence of past accounts and subscriptions, which we delete three years after the closure of your last account to ensure proper and accurate financial forecasting and reporting, profile data for one year in anticipation of potential litigation, for the establishment, exercise or defense of legal claims, and data necessary to prevent members who were banned from opening a new account for as long as necessary to ensure the safety and vital interests of our members.

Finally, we maintain data on the basis of our legitimate interest where there is an outstanding or potential issue, claim or dispute requiring us to keep data in particular if we receive a valid legal subpoena or request asking us to preserve data (in which case we would need to keep the data to comply with our legal obligations) or if data would otherwise be necessary as part of legal proceedings.

Where and as legally permitted, we may maintain and use data that, by itself, cannot identify or be attributed specifically to you for the purposes described in this Privacy Policy, including to improve our service and create new features, technologies and services and keep our services safe.

7. Privacy Policy Changes

This policy may change over time without notifying you in advance.The revised policy applies on the day of publishment, and replace the previous policy.We actually want you to read our policy regularly and understand our privacy practices.

8. How To Contact Us

If you have questions about this Privacy Policy, please reach us on info@princess-dating.com

Well, that's it! You’ve made it to the end of our Privacy Policy. We hope it was as engaging and clear as we tried to make it. Now, let’s get out there and start making some memories! We’re excited to be on this journey with you.